Support

Most answers are below. Can't find yours? Reach out — our team is here to help.

Good to Know

Frequently Asked Questions

I forgot my password, what should I do?

Use the "Forgot Password" link on the sign-in screen; a new password will be sent to your registered e-mail address.

How do I keep my account safe?

Use a strong, unique password and never share your account details. Our official teams will never ask for your password.

What about purchase problems?

First check the order history in your store account. If you were charged but didn't receive the item, contact support with your order number.

How do I report a player?

Open the player's profile in game and use the "Report" option. Violations are reviewed and penalized.

I'm having connection issues, any advice?

Check your internet connection and make sure the game is up to date. If it persists, check the News page for server announcements.

Where can I send suggestions?

Send your suggestions by opening a support ticket or by e-mailing [email protected]. Every suggestion gets read.

Reach Us

Write to our support team for account, purchase and technical issues.

Meet other players, never miss an event, reach the team directly.

Updates, balance changes and new content; detailed notes for every patch.